What documented opening should achieve
The record should connect the customer enquiry, parcel code, outer packaging, inner packaging and first view of contents. The goal is not theatre; it is a practical audit trail if there is a later question about what arrived.
For mixed collections, the opening record should be followed by item-level photographs or notes so rings, watches, coins, boxes and certificates are not separated from the enquiry.
Why customer inventories still matter
A buyer's record is strongest when it can be matched against the seller's numbered inventory. If the seller sends a list and photographs before dispatch, both sides can compare expected contents with arrived contents.
What careful wording should cover
A careful buyer should describe the documented-opening process in terms the seller can understand. The important points are matching, discrepancy handling, access control and retention, not dramatic claims about permanent filming or blanket insurance.
High-value parcels
High-value watches, large gold lots, significant diamond jewellery and unusual collections may need a different route from standard post. Sellers should contact Fair Vintage first so the safest route can be agreed before dispatch.
Practical checklist
A practical arrival record should capture
- Customer name or parcel code without exposing unnecessary personal data.
- Outer packaging condition.
- Tracking or label reference.
- First view of inner packaging.
- Item groups and paperwork as found.
- Any visible damage or discrepancy.
Sources and fact-check record
Last reviewed 2026-10-10. This page is written as seller guidance, not legal advice and not a claim of endorsement by any cited organisation.
FAQ
Is every Fair Vintage parcel opened on camera?
The current verified business fact is documented parcel opening on arrival. Exact recording format and retention wording should be confirmed before being advertised as a detailed guarantee.
Can I include my own inventory?
Yes. A numbered inventory is strongly recommended for mixed or inherited collections.
What if I have a high-value collection?
Contact Fair Vintage before sending so the safest handling route can be discussed.